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If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

Answer:

Modify the name via local monitor:

Go to  Menu >Camera >OSD>Camera Name;

 

Modify the name via IE explorer:

1) Login the device via IE explorer;

2) Go to Configuration >Image >OSD Settings>Camera Name;

 

Modify the name via iVMS-4200:

1) Add the device to  iVMS-4200 client;

2) Go to Device Management >Selected Device >Remote Configuration >Image>Video Display>Camera Name.

Answer:

1. If it is the resolution problem, please kindly check whether it is the best resolution

2. If it is the lens quality problem, please kindly check whether there is any damage in lens, or whether there is fog, dust or other things which block light.

3. If it failed to focalize, please kindly try to adjust the lens or localize again, if there is no result, please kindly try to adjust the back focus ring.

4. If it is the first time to install the device please kindly check the lens interface. If it is a lens with C type mounting base, C/CS lens adapter ring should be used.

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Please visit our Returns & Exchanges page for more information.

Answer:

1. White balance problem is related with color temperature, please select corresponding white balance mode.

2. Weak light transmission would results in noise which would cause image color distortion.

3. Over exposure results in white image which would cause image color distortion.

What does the suffix 'F ' mean in the analog model?

F means 4 in 1, Switchable TVI/AHD/CVI/CVBS signal,such as DS-2CE56C0T-VFIRF

 

It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.

WDR technology enables cameras to maintain image fidelity without detail loss when there is harsh backlighting.

The  120db WDR integrated into Hi Looks cameras ensures accurate on screen colour detail even with backlit environments, where conventional cameras would capture only obscured silhouettes 

 

F means 4 in 1, Switchable TVI/AHD/CVI/CVBS signal,such as DS-2CE56C0T-VFIRF